After COVID, many operations greatly reduced their workforce and many have not brought back their training programs. Let Tricia take training off your lengthy to-do list. This training will give your front-of-house employees the tools they need to perform at a high level for your guests and members. We will focus on the following areas:
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Front-line employee customer service training
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Fine-dining service skills
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Wine service skills
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Teach your staff the art of upselling to increase revenues by enhancing the experience
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Results:
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Frequent visitors transforming into dedicated patrons
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Boost your revenue and profitability
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Employees feel valued and heard
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Become your guest’s favorite location every time they make a choice
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Your team will discover their roles to be fulfilling as they enjoy surpassing guest expectations.
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Your employees will be well-informed about the organization’s objectives and their role in contributing to the overarching mission.
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Please contact Tricia to receive pricing based on your service needs.
Do you know what silverware to use when you sit down for a formal meal? Where do you place your napkin? Proper etiquette is simply showing respect. This training will give your team the tools they need to make a great impression during a business meal. We will focus on the following areas:
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What foods to avoid ordering when at a business meal
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How to eat the food that is served
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Treating the service staff with respect
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Proper time for using your phone
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How to hold your silverware
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When to leave the table
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Proper time to end the meal
Results:
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Increase confidence when dining out
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Make a positive impression on those you are dining with
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Feel more comfortable and confident when dining out
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Table manners and behavior are an opportunity to make a good impression
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Please contact Tricia to receive pricing based on your service needs.
Do you want your employees to develop their network of industry professionals, but they are hesitant to put themselves out there? Learn from the networking guru, Tricia, who has consciously grown her network of professional contacts for decades. This training will give your employees the tools and confidence to approach new people at networking events. We will focus on the following areas:
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How to start a conversation with new people
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Do’s and don’ts for topics of conversation
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Proper handshaking
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How to end a conversation in order to mingle with as many new people as you can
Results:
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Increased confidence when at a networking event
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Growth of your employee’s network professionals, which will lead to more business for your organization
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Please contact Tricia to receive pricing based on your service needs.
Have you promoted your hourly employee thinking they would be just as successful in a leadership role without providing the proper resources to ensure success? Give them the tools they need to have in order to thrive. Discover how our training equips your emerging leaders to evolve into the managers your organization requires. We will focus on the following areas:
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Gain confidence in supervising people
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Learn to delegate
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Empower your staff
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Create efficiencies in your organization
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Master the art of having difficult conversations
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Help you create a healthy work environment for your team
Results:
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Increased motivation and engagement
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Improved growth and development
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Achieve lower turnover rates
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Please contact Tricia to receive pricing based on your service needs.
Utilize Tricia’s 30 years of hospitality experience working in management at private country clubs, high-end hotels and fine-dining restaurants.
Possible areas of focus include:
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Help recruit the best employees for your organization
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Increase retention of the good employees you already have
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Develop a training manual that your team can use again and again
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Assess the current skill set of your team and provide training to get to the next level of customer satisfaction
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Increase your catering operation sales
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Assist with efficiencies in your event planning business
Results:
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Reduced employee turnover
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Increased profits
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Please contact Tricia to receive pricing based on your service needs.
